Privacy Policy

Information we collect

We collect information you provide, including your name, phone number, email address, service or billing address, vehicle or vessel details (such as model, year, color, length and condition), requested services, appointment preferences, form answers, comments and communications. If you choose to receive texts, we record your SMS consent choice and the date and time it was recorded.

Our website and service providers may also collect technical information such as IP address, browser and device type, pages visited, referring websites, ad interactions and approximate location through cookies and similar technologies. We do not ask for payment-card information in our quote forms.

How we use information

We use information to prepare and follow up on quotes, schedule and provide services, send appointment and arrival updates, respond to questions, maintain customer records, manage billing where applicable, improve our website and services, measure advertising performance, prevent misuse and meet legal obligations. Providing a phone number alone does not mean you have opted in to text messages.

Text messaging

If you opt in to texts, we use your mobile number only to send messages about your quotes, appointments and service. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also contact us at 205-908-0949. See our Terms of Service and SMS Terms for additional program details.

Cookies, analytics and advertising

Our website uses cookies and similar technologies for site functionality, analytics, embedded content and advertising measurement. The Meta Pixel may record page views and completed quote events, including the service category, page and lead qualification, to measure Facebook and Instagram advertising and support advertising audiences. Google and other embedded services may also process technical information when their content loads. These providers' own privacy policies govern their independent use of information.

We do not send SMS opt-in information, consent timestamps or form contact details through our Meta quote-event tracking. You can control cookies in your browser and manage advertising preferences through Meta and Google. Blocking cookies or third-party content may affect some website features. Our website does not currently respond to every browser “Do Not Track” signal.

Sharing and service providers

We use service providers for customer management, scheduling, website hosting, communications, analytics and related business support. Housecall Pro receives quote and customer information to manage leads and service requests. If you use a payment service, that provider processes payment information under its own terms. Providers may access information only as needed for the services they perform. SMS information is subject to the specific restrictions in the Text messaging section above and is not shared for third-party marketing.

We may disclose other information when required by law, to respond to lawful requests, to protect customers or our rights, or in connection with a business transfer subject to appropriate privacy protections. We do not sell your personal information. The restrictions on mobile information and SMS opt-in data stated above remain applicable.

Security and retention

We use reasonable administrative, technical and organizational safeguards to protect customer information. No website, storage system or transmission is completely secure. We retain information only as reasonably needed for customer service, business records, consent documentation, dispute resolution and legal obligations, then delete or de-identify it where practicable.

Your choices

You can request access to, correction of or deletion of your information by calling us. We may need to verify your identity, and some records may need to be retained for legal or legitimate business reasons. You may decline optional form fields and SMS consent without affecting your ability to request or purchase service. Reply STOP to stop texts; withdrawing consent does not affect service already requested. Browser settings and provider privacy controls let you limit cookies and advertising tracking.

Children's privacy and external links

Our services and website are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information so we can address it. Links to other websites are provided for convenience; we are not responsible for their privacy practices.

Updates and contact

We may update this policy as practices or legal requirements change. The effective date above identifies the current version; material changes will be communicated as required by law.

For privacy questions or requests, contact Ace Mobile Detailing at 205-908-0949, or write to Ace Mobile Detailing, 6642 State Highway 59, Gulf Shores, AL. We serve Baldwin County and Mobile County, Alabama.